Sixt Vincennes

Terrible Experience – Feels Like a Scam Just one hour before the start of my reservation, an employee from the Sixt branch called me to inform me that the vehicle I had booked was no longer available. They offered a higher-category vehicle—but only if I paid an extra €400. What makes this worse is that, at the same time, the exact vehicle category was still showing as available for booking on their website. This suggests they are deliberately using this tactic to upsell at the last minute. Unfortunately, this kind of behavior is becoming increasingly common with Sixt. It feels like a scam, and I strongly advise others to stay away. Totally unprofessional and unacceptable

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I would strongly caution anyone from renting from Sixt. The company is very difficult to get in touch with if/when something goes wrong and the solutions offered are poor and far from compensating for their errors. I had a terrible experience hiring a car from the Vincennes location in Paris in 2021, details below. I drove from Paris to Chateau-Thierry Tuesday afternoon without a problem, but just a couple of hours later, the hybrid car would not start. A series of warning messages appeared in the car and it would not shift into gear: "Défaut système de traction électrique: Arrêtez le véhicule, consultez la notice." and "Défaut système de traction électrique: Vitesse limitée, faites réparer le véhicule." I was in a parking lot at a local food market, less than half a mile from our accommodation. We called Sixt Assistance, explained the problem, and they sent a tow truck to pick up the car. We waited in the car (it was raining) for several hours when finally a tow company arrived around 21:00 and took the car away. The electric system of the car failed, nothing to do with our rental of the car, and not fixable. The repairman spoke with Sixt Assistance to confirm details of the tow and we walked back to our accommodation in the rain. The only option Sixt Assistance gave us was to arrange a taxi to pick us up, drive us back to Paris (1 hour) and then pick up a new car. I don't know how this would have been possible as we wouldn't have arrived in Paris until close to midnight. Needless to say, we would have returned to our accommodation around 1/2am. We opted to receive a full refund, as offered by Sixt. I wrote to Sixt attaching photos of the warning message and the intervention slip and instead of an immediate refund, I received an invoice for 885.48 Euros. The original rental agreement for a 3-day rental period was for 264.18 Euros. I immediately wrote to Sixt demanding a full refund and they refused after I was told on the phone that of course, I would receive a full refund for the 3 of 72 hour rental period. Sixt automatically charged my credit card 885.48 Euros, so I reversed the charge. Sixt then proceeded to invoice me 132,08 Euros (half of the original rental agreement). I again demanded a full refund for the obvious reasons 1. I was offered a refund as an alternative to the terrible taxi option on the phone with Sixt when the car broke down 2. I only used the car for about 3/72 hours rented. Any additional hours were spent waiting in the car for the tow company and 3. The overall inconvenience not only to my trip, but also the hassle of the incorrect invoice. Sixt refused the refund. Now, three years later, I've just received a letter from a German debt collection company requesting payment for 132,08 Euros. I won't get into the details of this, but needless to say, Sixt do not value their customers. I am very disappointed and frustrated to say the least.

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**BE CAREFUL WHEN BOOKING!** We booked a car in advance through the website, choosing the most basic option. On the day of our rental, at the office, we were told that the car of our category was unavailable, but the employee would offer us a better car at the same price. Although we didn’t want any complications, as we were in a rush, we agreed. This is where we made a mistake. Trusting the employee’s words, we signed the contract quickly and left. When we returned the car and saw the amount charged, we were shocked by the much higher rental cost. Upon contacting the company, we were told that everything had been listed in the payment statement. Unfortunately, we cannot prove the employee’s deception, so we are writing this review to warn others who may rent a car in the future. Please double-check all terms and amounts before signing anything.

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Very pleasant experience. All our requirements were met. Reception team was very helpful. No issues with all process of rental. I recommend Sixt to everyone. I will be back definitely for my next car rental needs.

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I have booked a Peugeot 308 for 5 days, when I got there I received an upgrade and got a Lynk and Co for the same amount and also got the child seat for free. Finally the invoice was cheaper then the initial reservation price because of that. Car was clean and almost new, also got the deposit back after 4 working days. Looking forward to my next booking with the Vincennes Team. Kind regards!

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Terrible customer service. I booked a reservation, when I arrived, they said they canceled it (but never notified me). When I asked if they could do anything to help, they advised they had an upgrade car but I would have to pay 300 euros more!!! Rather than them fix their mistake they demanded more money and when I wouldn't agree, he literally kicked us our of the store. Walked us to the front door and locked it behind him. The manager's name is Mr. Azi and he has the worst customer service I've experienced in awhile. Don't rent from this place!!

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It's the worst experience i've had in 15 years of renting cars. The car was in bad condition when we rented it, we then had to change the car an hour after leaving the rental location as the tyre was so badly damaged and the engine lights were on. We swapped over to our next car at a new Sixt location which wasn't appropriate for the rental purpose but it was the only option available. The second car stank of smoke, was dirty and scuffed, the back window had a technical issue and the engine light came on when we were driving. The service was unbelievably bad. We were promised a refund by customer service when on the phone to them only to be charged after the rental agreement had ended, meaning the staff just lied to us.

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This place was very professional and helpful. He gave me advice and peace of mind with the rental before and after returning their car. Thank you.

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